Writing from BPS Designs
Product thinking, technical lessons, and updates from the work we do.
Why UK SaaS teams should map cloud regions as product policy
New government guidance on multi-region cloud and SaaS is a useful reminder that data location is a product trust issue. SaaS teams should turn cloud regions, support access, backups, logs and legal safeguards into clear policy customers can understand.
Why UK SaaS teams should design fair pricing flows
The UK consumer enforcement landscape has moved from guidance to visible action. SaaS teams should make pricing, optional extras, social proof and checkout choices clear from the start, because fairness now lives directly in the product journey.
Why product teams should dogfood AI support before selling it
Dogfooding an AI support product across different live SaaS contexts gives product teams a better way to test approved knowledge, branding, fallbacks, source selection and operational review before making customer claims.
Why AI support needs managed knowledge, not another chatbot
AI support tools are only as good as the knowledge, approval workflow and launch discipline around them. Solviro is a practical example of how BPS Designs thinks about product-led support: managed setup first, AI second.
Why UK SaaS teams should design automated decisions as user journeys
The Data (Use and Access) Act 2025 and the ICO's 2026 automated decision-making work point in the same direction: SaaS teams can use more automation, but consequential decisions need product-grade safeguards.
Why UK SaaS teams should turn procurement evidence into product work
The Procurement Act 2023, the central digital platform, the National Procurement Policy Statement and G-Cloud all point towards a more evidence-led buying environment. UK SaaS teams that want public sector and regulated customers should make security, accessibility, support, pricing and delivery proof easier to find, trust and reuse.
Why UK SaaS teams should productise operational resilience
Operational resilience is moving from internal engineering discipline to customer-facing product proof. UK SaaS teams serving regulated or risk-sensitive customers should turn resilience into clear service tiers, evidence, incident habits and platform capabilities.
Why UK SaaS teams should plan for passkeys now
Passkeys are moving from interesting security option to expected login pattern. UK SaaS teams should start planning how passkeys fit into onboarding, account recovery, admin access and customer trust before authentication becomes another rushed retrofit.
Why UK SaaS teams need a product context layer
Product teams are under pressure to use AI, move faster and make better decisions from messier inputs. A lightweight product context layer gives UK SaaS companies a practical way to keep feedback, roadmap choices, experiments and customer evidence connected.