Writing from BPS Designs
Product thinking, technical lessons, and updates from the work we do.
Why AI support needs managed knowledge, not another chatbot
AI support tools are only as good as the knowledge, approval workflow and launch discipline around them. Solviro is a practical example of how BPS Designs thinks about product-led support: managed setup first, AI second.
Why UK SaaS teams should design automated decisions as user journeys
The Data (Use and Access) Act 2025 and the ICO's 2026 automated decision-making work point in the same direction: SaaS teams can use more automation, but consequential decisions need product-grade safeguards.
Why UK SaaS teams should turn procurement evidence into product work
The Procurement Act 2023, the central digital platform, the National Procurement Policy Statement and G-Cloud all point towards a more evidence-led buying environment. UK SaaS teams that want public sector and regulated customers should make security, accessibility, support, pricing and delivery proof easier to find, trust and reuse.
Why UK SaaS teams should productise operational resilience
Operational resilience is moving from internal engineering discipline to customer-facing product proof. UK SaaS teams serving regulated or risk-sensitive customers should turn resilience into clear service tiers, evidence, incident habits and platform capabilities.
Why UK SaaS teams should plan for passkeys now
Passkeys are moving from interesting security option to expected login pattern. UK SaaS teams should start planning how passkeys fit into onboarding, account recovery, admin access and customer trust before authentication becomes another rushed retrofit.
Why UK SaaS teams need a product context layer
Product teams are under pressure to use AI, move faster and make better decisions from messier inputs. A lightweight product context layer gives UK SaaS companies a practical way to keep feedback, roadmap choices, experiments and customer evidence connected.
Why UK SaaS teams should rethink product analytics in 2026
The UK rules around cookies and storage technologies have shifted, but that does not make product analytics a free-for-all. SaaS teams should use the moment to simplify event tracking, explain it clearly, give users meaningful control and turn analytics into a visible part of product quality.
Why UK product teams need an AI feature register
The EU AI Act, ICO guidance and secure AI development advice all point in the same direction: teams need to know where AI is used, what it affects, who owns it and how it is monitored. A simple AI feature register turns that into product work rather than theatre.
Why UK SaaS teams should treat data portability as product work
The EU Data Act now gives customers stronger rights to switch data processing services, including many SaaS, PaaS and cloud services. UK product teams serving EU customers should treat portability as a practical design, engineering and operations discipline rather than a late legal clean-up.